Hiring an IT Provider is a fantastic step to take in order to leverage expertise and knowledge to help you to achieve your business growth objectives. There are many affordable options for small and medium sized businesses, plus reduced risk compared to hiring someone in-house.
With so many IT Providers out there, how do you know that you’re getting the best service? Here are our top 5 things to look out for when hiring an IT Service Provider:
1. HOW QUICKLY DO THEY RESPOND TO YOUR CALLS AND EMAILS?
Response times are crucial to look out for when hiring an IT Service Provider, ensure that your IT Service Provider responds promptly and answers any queries you have. Quick response times should give you confidence and trust that your IT Provider will also be there when something urgent is required with your IT systems.
Also look out for whether your IT Provider uses a call center and look for a guaranteed response time – being careful not to confuse a response time with an automated email.
What kind of availability do they have both for helpdesk and for on-site support?
Your business may not operate 24 hours a day, however it’s important that you look for an IT Provider that will be there 24/7. Make sure that you can reach someone nights and weekends if the issue is urgent!
2. WHAT RESOURCES DO THEY HAVE?
Looking at the number of employees an IT Provider has across their business will give you a good indication of their availability for support and how capable are they of handling all your outsourcing needs.
If possible, look at their areas of expertise too and see what they have specialist knowledge in as this is were they will be able to provide the most value to your business.
3. WHAT SERVICE-LEVEL AGREEMENTS DO THEY OFFER?
The SLA (Service Level Agreement) is one of the most crucial documents to look out for when you’re hiring an IT Provider. Make sure that their SLA is written clearly so that you can avoid any confusion or ambiguity.
The SLA document should outline the response times for given scenarios and urgency of a situation. Ensure that you agree with the with the classifications of severity levels too as your IT Provider might define an issue as minor however it may severely impact on your business if it isn’t working.
4. WHAT IS THEIR APPROACH TO PLANNING FOR THE FUTURE?
Get a good understand of what your IT Provider’s approach is to planning for the future with technology. Will they sit down with you and assist in your technology planning for the future?
Look for their advice and expertise to assist you with yearly planning and look for ways for you to save money and improve efficiency on technology that will help your company grow to the next level. Make sure your IT Provider is forward-thinking and works towards your overall business objectives.